Driven by a desire to improve ways of working and a new strategy, as well as a need to enhance culture, governance and accountability, the bank required a redesign of the Human Capital (HC) operating model and organisation design
I had absolute confidence that they would deliver despite tight timelines, they took the work on and they delivered; this was very impressive. They were ‘Professional with a capital P’
Regional Head of Human Capital
To do this, we:
Defined the Mandate, Service Offering & associated Target Operating Model for the HC function
Conducted a Process Maturity Assessment across the HC service catalogue with associated recommendations to strengthen maturity
Created a new HC Organisation Design, including a suite of global Job Descriptions
Upskilled the HRD in the fundamentals of OD & change
Created a detailed Implementation and Change Plan to drive the next stage of the HC operating model
