As part of a desire to become a lean organisation and create a fit for the future structure, this automotive firm wanted to redesign their AfterSales function to drive greater collaboration, a future focused strategy and generate efficiencies
We loved working with Wharton, they were very professional and easy to do business with. Wharton had a high level of accuracy in their playback, with great detail in the design and model. We also praise their level and quality of work in delivery, providing us with 8 models to consider.
HR Director, Automotive
To achieve this, we:
Reviewed the ‘As-Is’ structure for efficiencies
Defined the ‘To-Be’ mandate and capabilities required
Proposed 8 alternative high level ‘To-Be’ designs for consideration
Facilitated the selection of the top 2 ‘To-Be’ design options
Led the cocreation of a detailed design for the preferred option
Tracked the efficiency savings to inform the business case
