As part of a desire to become a lean organisation and create a fit for the future structure, this automotive firm wanted to redesign their AfterSales function to drive greater collaboration, a future focused strategy and generate efficiencies

We loved working with Wharton, they were very professional and easy to do business with. Wharton had a high level of accuracy in their playback, with great detail in the design and model. We also praise their level and quality of work in delivery, providing us with 8 models to consider.

HR Director, Automotive

To achieve this, we:

  • Reviewed the ‘As-Is’ structure for efficiencies
  • Defined the ‘To-Be’ mandate and capabilities required
  • Proposed 8 alternative high level ‘To-Be’ designs for consideration
  • Facilitated the selection of the top 2 ‘To-Be’ design options
  • Led the cocreation of a detailed design for the preferred option
  • Tracked the efficiency savings to inform the business case
  • Developed an implementation plan